Delivery & Refunds

Delivery

At the Ice Locker we're proud to offer a fast, efficient and hassle-free delivery service. We make sure your items are carefully packaged and arrive as quickly as possible. We can not accept any responsibility if the parcel is lost when delivered to your place of work.

Delivery Costs

All purchases under £99.99 will be sent out via Royal Mail at a cost of £5.50. All purchases above £100.00 qualify for a free delivery service.

Royal Mail

United Kingdom, Ireland

  • £99.99 GBP or less: £5.50
  • £100.00 GBP or more: FREE

Europe: £15.00

International: £35.00

We aim to process your order as quick as possible. Please allow a 2-4 working day processing and picking time for all orders, unless otherwise stated.

Payment Options

Once you've browsed our shop and decided which items you want to buy, you can choose from a range of credit and debit card payment options, to suit you. This site is protected by the highest levels of SSL security and is a fully PCI-DSS Compliant site.

We accept payment by MasterCard, Visa Delta, Maestro/Switch, Solo and Electron

Refunds and Exchange Policy

We hope you will be pleased with your purchase. We are happy to exchange or refund any item returned in a saleable condition with a valid Ice Locker receipt within 28 days of purchase. If you do not have a receipt, we may, at our discretion offer an exchange to the value of the current or most recent selling price. We cannot offer refunds or exchanges on sale items or skates that have been fitted and sharpened. All under garments and hosiery must be in their original sealed packaging for a refund or exchange.

This does not affect your statutory rights.